Network Reports

Due to the extreme freezing rain over the weekend, some customers may experience unexpected outages, either hydro one related or from the build up of ice on radio antennas. Unfortunately either scenario is beyond our control and therefore we are unable to provide an ETA for service restoration to those affected by the weather. Hydro…

Unfortunately, due to adverse weather conditions, one of our backhaul dishes experienced disruptions that started Friday evening. This has caused intermittent slow speeds and brief outages across our network. Technicians are diligently working to complete final repairs, which are expected to be finished by Wednesday afternoon, however during this period you may continue to experience…

Pleased be advised, technicians will be installing network upgrades this afternoon and unfortunately, some customers in the Ricelake area may experience short outages while the new equipment is being installed. We apologize for any inconvenience but appreciate your patience.

Due to today’s freezing rain some customers may experience unexpected outages, either Hydro One related or from the build up of ice on radio antennas. Unfortunately, either scenario is beyond our control and therefore we’re unable to provide an ETA for service restoration to those affected by the weather. As a result of these poor…

Unfortunately our Perrytown LTE remains offline however technicians were on site today and discovered that additional equipment is required to resolve the outage. Equipment is on order and equipment delivery is expected for next week. We apologize for any inconvenience but appreciate your patience.

Unfortunately we are experiencing a network wide outage stemming from our fibre access point at the Cobourg watertower. Technicians have attempted to reroute traffic through our unaffected fibre-optic connection in Colborne as we continue to work on the problem but as a result, some customers may notice intermittent slowness. We apologize for any inconvenience but…