Network Reports

Due to today’s freezing rain some customers may experience unexpected outages, either Hydro One related or from the build up of ice on radio antennas. Unfortunately, either scenario is beyond our control and therefore we’re unable to provide an ETA for service restoration to those affected by the weather. As a result of these poor…

Unfortunately our Perrytown LTE remains offline however technicians were on site today and discovered that additional equipment is required to resolve the outage. Equipment is on order and equipment delivery is expected for next week. We apologize for any inconvenience but appreciate your patience.

Unfortunately we are experiencing a network wide outage stemming from our fibre access point at the Cobourg watertower. Technicians have attempted to reroute traffic through our unaffected fibre-optic connection in Colborne as we continue to work on the problem but as a result, some customers may notice intermittent slowness. We apologize for any inconvenience but…

Unfortunately we are experiencing a network wide outage stemming from our fibre access point at the Cobourg water tower. Technicians are attempting to resolve the issue remotely but with limited access to the site we currently do not have an ETA for resolution. We apologize for any inconvenience but appreciate your patience.

Unfortunately we are experiencing a network wide outage stemming from our access point at the Cobourg watertower. Technicians are being dispatched to investigate the issue but at this time we do not have an ETA for resolution. We apologize for any inconvenience but appreciate your patience and understanding.

UPDATE: Rigging crews will be dispatched to facilitate repairs at our Brighton tower today. Hopefully service will be restored before the end of business day however should the crews experience any difficulties we will advise of any delays. We appreciate your continued patience and apologize for this inconvenience. [August 7, 2024]—Unfortunately our Brighton tower remains…