By Airnet Tech 0 Comments
Cogeco Outage

Due to a widespread Cogeco outage, the fibre connection feeding the Eastern portion of our network is currently down.

Our technicians have successfully re-routed affected customers through an alternate fibre connection within our network to restore service. While customers should remain online, this temporary solution may result in slower speeds or increased latency during peak usage periods, as the alternate connection is carrying significantly more traffic than normal.

We are continuing to monitor the situation closely and will return traffic to the primary fibre connection as soon as Cogeco has resolved the outage.

We apologize for any inconvenience but appreciate your patience and understanding.

By Airnet Tech 0 Comments
Killdeer Outage


UPDATE: Issue was a tripped breaker inside a building that Airnet does not have access to. Airnet wasn’t able to resolve the issue until 3pm when the breaker was reset.

Unfortunately our Killdeer tower is offline due to damage from a power surge when hydro was restored last night. ETA for restoration is this afternoon. We apologize for any inconvenience but appreciate your patience.

By Airnet Tech 0 Comments
Killdeer Outage

Unfortunately due to damage from a power surge when hydro was restored last night, our Killdeer tower is currently offline. ETA for restoration is this afternoon.
We apologize for any inconvenience but appreciate your patience.

By Airnet Tech 0 Comments
Resolved – Cogeco Fiber Outage

UPDATE: Outage resolved by upstream fiber optic provider at 9:45pm

UPDATE: Cogeco has posted that the estimated restoration of services is 9:45pm. Their outage is due to a cut fiber optic line. Thank you for your patience and understanding.

Due to an outage with our upstream fiber optic provider to the internet, the Airnet network is experiencing slowness. This started at 1:30pm. All towers that normally depend on this fiber optic connection in Colborne are thankfully not experiencing a total outage and have been re-routed out our other fiber optic connections throughout Northumberland County. This unfortunately is causing temporary slowness until our upstream provider resolves and repairs their fiber optic network which will allow the Airnet network to connect to the Internet at full capacity again. We apologize for the inconvenience and thank you for your patience while our fiber optic internet provider repairs their issue.

By Airnet Tech 0 Comments
Resolved – Power Outage Affecting Perrytown Tower Operations

Dear Customers,

We want to inform you that a power outage has impacted our Perrytown tower since 5:50 PM yesterday evening (Tue Aug 29, 2025). Initially, Hydro One estimated restoration by 3:00 AM, but the timeline has since been updated to 12:00 PM (noon) today.

We understand how disruptive this can be and appreciate your patience as we await resolution. For the most current updates, please refer to Hydro One’s Storm Centre outage map.

Thank you for your understanding and continued support.

By Airnet Tech 0 Comments
Telecommunications Tower Installer

We are looking for an experienced self motivated Telecommunications Tower Installer to work in the Northumberland County area. The ideal candidate must be able to work outside year round, in all weather conditions. There will also be some in office telephone technical support.
 

POSITION RESPONSIBILITIES:

  • Perform all installation functions associated with the addition, modification and removal of all technology equipment, hardware, testing, drilling and running cabling, terminate network Indoor and Outdoor Ethernet cable into RJ-45 ends
  • Mount Tri-pod and Satellite J-Arm mounting apparatus to roof and seal to ensure no leaks
  • Erect and maintain steel, wood or concrete poles, towers and guy wires
  • Use Windows versions XP to latest Windows 10
  • Inspect and test network equipment
  • Welding and fabricating experience required
  • Read and interpret blueprints
  • Operate man-lift mobile equipment, cranes and other elevated platforms
  • Comfortable working safely at heights due to extensive ladder work, manlift work, tower climbing, (up to 100 ft freestanding towers) and working on roofs
  • Accurately complete work orders and necessary reports
  • Available to work overtime and after hours as needed
  • Establish and maintain relationships with customers in a positive and professional manner

EXPERIENCE / KNOWLEDGE REQUIRED:

  • 3-5 years previous experience in technical related fields
  • Network+ certification would be preferred but not required
  • Must be able to tow trailers
  • Strong computer and technical skills
  • Operate power tools skillfully
  • Strong communication skills both verbal and written
  • Well organized with good time management skills
  • Ability to work in fast-paced environment and adapt to new technology/industry changes
  • Able to work independently and as part of a team

REQUIREMENTS:

  • High school diploma
  • Post-secondary education required
  • Safety Certifications: Working at Heights, Elevated Work Platforms, WHMIS
  • A valid G-class driver’s license and clean driver’s abstract
  • Must be willing to provide Criminal Reference Check upon conditional offer

PPE REQUIREMENTS

  • Safety shoes
  • Hard hat

 To apply for this position please submit your resume to airnetwirelessHR@gmail.com

We thank all applicants however, only those selected for an interview will be contacted

By Airnet Tech 0 Comments
Technical Support/Customer Service Representative

We are looking for an experienced self-motivated Technical Support/Customer Service Representative to work in the Grafton area. The ideal candidate must be able to work flexible shifts and be available for evenings and weekends.
 

POSITION RESPONSIBILITIES:

  • Answer phones, greet front desk walk-ins and respond to online chats
  • Check voicemail and emails from day/night before and respond in a timely manner
  • Check client outages in monitoring software and monitor for outages throughout the day
  • Provide Tech Support to customers
  • Provide support to technicians
  • Schedule installation & service call appointments
  • Call all scheduled appointments 1-2 business days prior to confirm appointment time
  • Handle sales inquiries and complete online site surveys to confirm service availability
  • Inventory Control – keep track of stock for timely ordering purposes & notify management
  • Administrative tasks as needed

EXPERIENCE / KNOWLEDGE REQUIRED:

  • 1 year previous experience in technical related fields
  • Strong computer and telephone skills
  • Strong communication skills both verbal and written, with a positive approach to customer service
  • Well organized with good time management skills and attention to detail
  • Sales focused with upbeat personality
  • Able to work independently and as part of a team

REQUIREMENTS:

  • High school diploma
  • Post-secondary education preferred
  • Valid G-class driver’s license and clean driver’s abstract

 To apply for this position please submit your resume to airnetwirelessHR@gmail.com

We thank all applicants however, only those selected for an interview will be contacted.

By Airnet Tech 0 Comments
Wireless Internet Installer

We are looking for an experienced self motivated Wireless Internet Installer to work in the Northumberland County area. The ideal candidate must be able to work outside year round, in all weather conditions. There will also be some in office telephone technical support.
 

POSITION RESPONSIBILITIES:

  • Perform all installation functions associated with the addition, modification and removal of all technology equipment, hardware, testing, drilling and running cabling, terminate network Indoor and Outdoor Ethernet cable into RJ-45 ends
  • Mount Tri-pod and Satellite J-Arm mounting apparatus to roof and seal to ensure no leaks
  • Program and provision CPE (Customer Premise Equipment) currently using Ubiquiti Networks products
  • Use Windows versions XP to latest Windows 10
  • Installation and servicing of wireless internet to residential and business customers
  • Assess and troubleshoot equipment on site and/or over the phone
  • Analyze problems and develop solutions to meet customer needs
  • Comfortable working safely at heights due to extensive ladder work, manlift work, tower climbing, (up to 100 ft freestanding towers) and working on roofs
  • Accurately complete work orders and process payments
  • Available to work overtime and after hours as needed
  • Establish and maintain relationships with customers in a positive and professional manner

EXPERIENCE / KNOWLEDGE REQUIRED:

  • 1 year previous experience in technical related fields
  • Network+ certification would be preferred but not required
  • Must be able to tow trailers
  • Strong computer and technical skills
  • Operate power tools skillfully
  • Strong communication skills both verbal and written, with a positive approach to customer service
  • Well organized with good time management skills
  • Ability to work in fast-paced environment and adapt to new technology/industry changes
  • Able to work independently and as part of a team

REQUIREMENTS:

  • High school diploma
  • Post-secondary education preferred
  • Safety Certifications: Working at Heights, Elevated Work Platforms, WHMIS
  • A valid G-class driver’s license and clean driver’s abstract
  • Must be willing to provide Criminal Reference Check upon conditional offer

PPE REQUIREMENTS

  • Safety shoes
  • Hard hat

 To apply for this position please submit your resume to airnetwirelessHR@gmail.com

We thank all applicants however, only those selected for an interview will be contacted.