Network Reports

Due to the extreme freezing rain over the weekend, some customers may experience unexpected outages, either hydro one related or from the build up of ice on radio antennas. Unfortunately either scenario is beyond our control and therefore we are unable to provide an ETA for service restoration to those affected by the weather. Hydro…

Unfortunately, due to adverse weather conditions, one of our backhaul dishes experienced disruptions that started Friday evening. This has caused intermittent slow speeds and brief outages across our network. Technicians are diligently working to complete final repairs, which are expected to be finished by Wednesday afternoon, however during this period you may continue to experience…

Pleased be advised, technicians will be installing network upgrades this afternoon and unfortunately, some customers in the Ricelake area may experience short outages while the new equipment is being installed. We apologize for any inconvenience but appreciate your patience.

Due to today’s freezing rain some customers may experience unexpected outages, either Hydro One related or from the build up of ice on radio antennas. Unfortunately, either scenario is beyond our control and therefore we’re unable to provide an ETA for service restoration to those affected by the weather. As a result of these poor…

Unfortunately our Perrytown LTE remains offline however technicians were on site today and discovered that additional equipment is required to resolve the outage. Equipment is on order and equipment delivery is expected for next week. We apologize for any inconvenience but appreciate your patience.

Unfortunately we are experiencing a network wide outage stemming from our fibre access point at the Cobourg watertower. Technicians have attempted to reroute traffic through our unaffected fibre-optic connection in Colborne as we continue to work on the problem but as a result, some customers may notice intermittent slowness. We apologize for any inconvenience but…

Unfortunately we are experiencing a network wide outage stemming from our fibre access point at the Cobourg water tower. Technicians are attempting to resolve the issue remotely but with limited access to the site we currently do not have an ETA for resolution. We apologize for any inconvenience but appreciate your patience.

Unfortunately we are experiencing a network wide outage stemming from our access point at the Cobourg watertower. Technicians are being dispatched to investigate the issue but at this time we do not have an ETA for resolution. We apologize for any inconvenience but appreciate your patience and understanding.

UPDATE: Rigging crews will be dispatched to facilitate repairs at our Brighton tower today. Hopefully service will be restored before the end of business day however should the crews experience any difficulties we will advise of any delays. We appreciate your continued patience and apologize for this inconvenience. [August 7, 2024]—Unfortunately our Brighton tower remains…

Due to construction work being done at a repeater owner’s home, hydro was disconnected without our knowledge and the following sites are currently offline: Mapledale, Bickle Hill, Perrytown and Majestic Hills. Technicians are being dispatched with alternate means of power and we hope to have the outage resolved as quickly as possible. We apologize for…