Alderville West Outage

Unfortunately our Alderville West tower is offline due to damaged equipment but technicians have been dispatched and hope to resolve the issue by this afternoon. We apologize for any inconvenience but appreciate your patience.

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Baltimore South Outage

UPDATE: Customers may experience periodic outages while technicians continue to work on resolving the issue. Maintenance is scheduled to resume tomorrow if technicians are unable to stabilize the connection. — Yesterday, at approx. 7:45pm, our Baltimore South tower went offline. Technicians are being dispatched and hope to have service restored by this afternoon. We apologize…

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Severe Weather Alert

Due to the winter storm some customers may experience unexpected outages over the next few days, either Hydro One related or from the build up of snow and ice. Unfortunately these scenarios are beyond our control and therefore we’re unable to provide an ETA for service restoration. Our office location is currently closed however emails…

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Weekend Outage

Unfortunately the following towers are down due to damage from this weekend’s winter storm: Camborne, Whitney Howard and Harwood. Technicians are working to resolve these outages and anticipate service restoration by the end of the day.

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Harwood Outage

Unfortunately due to damaged radio equipment from the heavy winds our Harwood tower is currently offline. At this time we do not have an ETA as to when we can replace the damaged equipment as it is unsafe to climb in these current weather conditions. We apologize for any inconvenience but appreciate your patience and…

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Outage

Unfortunately as of 6pm the following towers are currently offline: Harwood, Alderville W and Dibikad. As a result of the current weather conditions we do not have an ETA for resolution but hope to have the issue fixed as soon as possible. We apologize for any inconvenience but appreciate your patience.

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Hydro Outage

UPDATE: Service restored by 11:50am At approx. 10:45am the following sites went down due to a suspected power issue: Colborne, Brighton, Castleton, Wicklow and Lakeport. Technicians have been dispatched and are working to have service restored as quickly as possible. We apologize for any inconvenience but appreciate your patience.

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Alderville Solar Farm Maintenance

At approx. 10:00am the Alderville Solar Farm repeater station will be undergoing network maintenance today so customers can expect a few short outages while this work is being done. We apologize for any inconvenience but appreciate your patience.

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Maintenance in Harwood

Technicians are performing maintenance at the Harwood tower site this afternoon so customers may experience a handful of short 5-10 minute outages while this work is being done. We apologize for any inconvenience but appreciate your patience.

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Alderville Solar Farm Outage

Unfortunately the Alderville solar farm repeater is offline but technicians are currently investigating and working to resolve the issue. We do not have an ETA for service restoration at this time however we hope to have it resolved as quickly as possible. We apologize for any inconvenience but appreciate your patience.

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