Network Reports

Unfortunately due to a Hydro One related issue our Perrytown tower is currently offline however technicians have been dispatched with alternate means of power and hope to have service restored by noon. We apologize for any inconvenience but appreciate your patience.

UPDATE: Regrettably after extensive work yesterday the following towers remain offline: Bickle Hill, Mapledale and Majestic Hills. Technicians were unsuccessful at restoring the offline relay link however they are still working to re-aim these towers to a different relay link today. Unfortunately we still do not have an ETA for service restoration. We apologize for…

Unfortunately some customers in the Harwood area are currently offline due to equipment failure at the tower. We do not have an exact ETA for service restoration at this time. We apologize for any inconvenience but appreciate your patience.

Unfortunately customers in the Gores Landing area are currently offline however technicians have been dispatched to investigate the issue and we hope to have it resolved by 2pm. We apologize for any inconvenience but appreciate your patience.

Due to the extreme freezing rain over the weekend, some customers may experience unexpected outages, either hydro one related or from the build up of ice on radio antennas. Unfortunately either scenario is beyond our control and therefore we are unable to provide an ETA for service restoration to those affected by the weather. Hydro…

Unfortunately, due to adverse weather conditions, one of our backhaul dishes experienced disruptions that started Friday evening. This has caused intermittent slow speeds and brief outages across our network. Technicians are diligently working to complete final repairs, which are expected to be finished by Wednesday afternoon, however during this period you may continue to experience…