Technical Support/Customer Service Representative

We are looking for an experienced self-motivated Technical Support/Customer Service Representative to work in the Grafton area. The ideal candidate must be able to work flexible shifts and be available for evenings and weekends.
 

POSITION RESPONSIBILITIES:

• Answer phones, greet front desk walk-ins and respond to online chats
• Check voicemail and emails from day/night before and respond in a timely manner
• Check client outages in monitoring software and monitor for outages throughout the day
• Provide Tech Support to customers
• Provide support to technicians
• Schedule installation & service call appointments
• Call all scheduled appointments 1-2 business days prior to confirm appointment time
• Handle sales inquiries and complete online site surveys to confirm service availability
• Inventory Control – keep track of stock for timely ordering purposes & notify management
• Administrative tasks as needed

EXPERIENCE / KNOWLEDGE REQUIRED:

• 1 year previous experience in technical related fields
• Strong computer and telephone skills
• Strong communication skills both verbal and written, with a positive approach to customer service
• Well organized with good time management skills and attention to detail
• Sales focused with upbeat personality
• Able to work independently and as part of a team

REQUIREMENTS:

• High school diploma
• Post-secondary education preferred
• Valid G-class driver’s license and clean driver’s abstract

 To apply for this position please submit your resume to airnetwirelessHR@gmail.com

We thank all applicants however, only those selected for an interview will be contacted.